Sporting Heroes Memorabilia Terms and Conditions

You may find the following information helpful, please read our terms and conditions carefully before using our website.

Welcome to Sporting Heroes Memorabilia. By using this website, you agree to the following terms of use. If you do not agree to these terms of use, you should exit the website. Sporting Heroes Memorabilia may add to, change or remove any part of these Terms and Conditions of Use at any time, without notice. Sporting Heroes Memorabilia may add, change, discontinue, remove or suspend any of the content displayed on this website, including features and specifications of products and services described or depicted, temporarily or permanently, at any time, without notice and without liability.

How to order

Purchasing from Sporting Heroes Memorabilia is designed to be simple and secure. We have gone to great lengths to make sure that your details remain 100% secure. As soon as you enter the order process, every bit of information that is transferred between you and us is encrypted using powerful 128-bit encryption. Please take note of the following before ordering from Sporting Heroes Memorabilia:

• Please ensure that you have read the Terms & Conditions
• We will contact you prior to delivery in order to confirm estimated delivery time.
  

Having selected your chosen product/s, please follow the on screen instructions, which will quickly guide you through the checkout process. Should you experience any difficulties, have any questions, or if you do have any concerns about the security of our site, please contact Sporting Heroes Memorabilia on 07985 378672.

Sporting Heroes Memorabilia reserve the right to alter without prior notice, prices, specification and conditions of sale.

Delivery

Our delivery and handling charges are as follows:

We aim to keep all of our products in stock. We aim to dispatch items from stock within one working day. Where there is a delay or non-availability, we will notify you immediately. Sporting Heroes Memorabilia uses reputable couriers in order to ensure that your purchase arrives promptly and securely. Our delivery charges are as follows:

• £9.95 - Orders under the weight of 3kg - 2-3 Day Delivery (UK only)
• £14.95 - Orders of the weight of 3kg - 2-3 Day Delivery (UK only)
• International delivery is £19.95, however this price will vary depending on the weight of the item  

If you have a query regarding delivery, please contact us on 07985 378672 or use the Contact Us section of the website.

Returning/Cancelling your Order

You may return any product for a refund of the price that you paid for it. This must be done within 7 days and the product must be in its original condition, together with the original packaging.
We recommend that you use Royal Mail Special delivery service to return the product. Sporting Heroes Memorabilia will not be held responsible for goods not received. Please include the returns label when you return the product to us. We aim to process your return within seven days of receipt.

Please send your returns to the following address:

Sporting Heroes Memorabilia
Flat 4
4 The Leas
Westcliff On Sea
Essex
SS0 7ST

If your product is defective, please contact Sporting Heroes Memorabilia on 07985 378672.

Please note the following:

• All return and re-shipping charges are the Customer's liability.
• Providing that you have contacted us and reached prior agreement we will refund our standard shipping costs if there is a fault with the product. However, we cannot accept responsibility for return or re-shipping costs incurred when returning non-faulty items.
  

Your Privacy

Whilst using this website, certain activities such as ordering products online, may require us to ask you to provide certain information about yourself, by filling out and submitting an online form. Sporting Heroes Memorabilia will require that you provide us personal information, such as your name, mailing address, e-mail address, and other personal identifying information. When ordering products on the site, you may be asked to provide a credit card number.
Removing your personal details

You have the right to remove your personal information. To do this, please write to us at the following address:

Sporting Heroes Memorabilia
Flat 4
4 The Leas
Westcliff On Sea
Essex
SS0 7ST

Please include your name, address and/or the e-mail address you registered with when you contact us. We will then remove you from our database. Please note that if you have made a purchase from Sporting Heroes Memorabilia , we may be legally required to keep details of your transaction.

Complaints and Comments

If you have a complaint or comments about our web site or any of the products supplied to you, please contact Sporting Heroes Memorabilia . You can do this by using the 'Contact Us' section on the website. Alternatively, you can call us on 07985 378672.

Disclaimer

This website and its contents are provided without any representations or warranties of any kind, either express or implied. Sporting Heroes Memorabilia disclaim all representations and warranties, including by way of example but not limitation, as to fitness for a particular purpose, to the fullest extent permitted by applicable laws. In addition, Sporting Heroes Memorabilia does not represent or warrant that the information and/or facilities accessible via this website are accurate, complete or current, or that this website will be free of defects, including, but not limited to, viruses or other harmful elements. The user of this website assumes all costs arising as a result of the use of this website.

The reproduction of products is as accurate as photographic and printing processes permit. Every effort will be made to ensure that the reproduction is of the highest quality. Sporting Heroes Memorabilia will not accept responsibility for variances in colour/style.

The Small Print

All information including pricing is correct at the time of publishing. Due to circumstances beyond our control, prices may occasionally have to be altered, including the rate of VAT. If this happens, we will contact you in order to reconfirm your order at the altered price.
Sporting Heroes Memorabilia reserves the right to refuse orders. Errors and omissions are excluded.

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